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    Shawna Kittridge MHS, RPh

Principal & Pharmacy Lead

Shawna is a Principal and pharmacy specialist in the Managed Pharmacy Practice of Mercer Government Human Services Consulting (GHSC) since 2004. She utilizes her past Medicaid work experience and knowledge of current pharmacy industry best practices to assist GHSC clients maximize their drug expenditures and benefit coverage.


Shawna brings over twenty years experience as a licensed pharmacist. Prior to joining Mercer, Shawna worked for the State of Idaho as the Medicaid Pharmacy Services Supervisor. Shawna was responsible for the implementation and evaluation of various cost containment projects including State maximum allowable cost (MAC) program, preferred drug list (PDL), enhanced prior authorization (PA) technology and PA call center for the fee-for-services (FFS) pharmacy program. Her past work experience includes pharmacy management positions with government, home infusion and retail practice sites, as well as experience in long term care pharmacy and regulatory consulting as a home care surveyor for JCAHO. Shawna currently works with a variety of large government entities and her prior project and client experience include:  

  • Evaluation of Medicaid pharmacy programs to identify potentially avoidable costs, program inefficiencies and reform opportunities for programmatic changes resulting in cost savings and improved access and service for Medicaid participants
  • Formulary and PDL assessment, redesign and measurement of impact on overall drug expenditures, including multi-state purchasing pools
  • Analysis of pharmacy expenses including unit cost and utilization trend components and development of pharmacy trends in the Medicaid population by category-of-aid
  • Data analysis, clinical and financial evaluation and implementation of specialty pharmacy delivery channels and reimbursement options
  • Design, implementation and outcomes reporting of state MAC programs for Medicaid FFS and managed care organization (MCO) programs
  • Design and evaluation of pharmacy programs including PDL, medication therapy management, PA and other utilization management programs impacting Medicaid populations


Bachelor of Science in Pharmacy, Idaho State University

Master of Health Science with a public policy emphasis, Boise State University


Licensed Pharmacist in Idaho, Oklahoma and North Carolina

Member, Idaho Society of Health-System Pharmacists

Member, American Society of Health-System Pharmacists

Member, Idaho State Pharmacy Association

Member, Academy of Managed Care Pharmacy