Mercer - Talent. Health. Retirement. Investments
Talent. Health. Retirement. Investments

Our Policy & Operations Services

Our team, led by Leena Hiilivirta and Meredith Mayeri, provides consulting assistance built on actuarial knowledge, consulting experience, and creativity to develop comprehensive solutions for its clients.

State and local governments face numerous challenges as they provide innovative, cost-effective, high-quality health care, particularly within a rapidly changing regulatory health care environment. Mercer’s Government Human Services Consulting practice provides expert consulting assistance and creativity to help state clients design and implement innovative, efficient, and comprehensive solutions.

Mercer team members bring vast policy and opera­tional experience, including leadership at the state and federal levels, and understand the barriers and opportunities faced by those involved in systemic change. Mercer has extensive experience in the design, implementation, and operation of many state Medicaid and integrated programs, including those related to behavioral health, pharmacy, clinical, and long-term services and supports.  With a cadre of former federal and state officials, Mercer brings unparalleled knowledge of rules and policy-making from the national level, providing invaluable content and context for our clients.

View Leena's page




View Meredith's page

Policy & Operations Services Provided

  • Benefit and Eligibility Change Analysis
  • Child Welfare
  • Developmental Disabilities
  • Disease Management
  • EQRO and/or Quality Strategy
  • FQHC and Other Cost Reporting
  • Health Care Reform/Uninsured
  • Health Plan Reviews and/or Compliance Audits
  • Long Term Care/Home and Community Based Services
  • Pharmacy Services (Analysis/Policy)
  • Procurement/Solicitation Assistance
  • Program Implementation
  • Waiver and/or State Plan Assistance

 Download our Policy Fact Sheet